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Does Cigna Cover Online Therapy?

Ryan Ward

There's something immensely powerful about getting therapy from a place where you feel safe. 

 For many people, that safe space isn't a therapist's office—it's home. Maybe it's your favorite chair by the window, or your kitchen table with a cup of tea nearby.

The beauty of virtual therapy lies in its ability to meet you where you are, literally and figuratively. Whether you're a busy parent who can't find childcare, someone with mobility challenges, or simply someone who feels more comfortable opening up in familiar surroundings, Cigna’s therapy coverage can remove the barriers that might have kept you from getting support before.

Does Cigna Cover Online Therapy?

Yes, most Cigna plans cover online therapy. 

Your insurance plan will normally treat virtual therapy sessions the same as in-person visits. This means you'll pay the same copays and deductibles whether you meet with a licensed therapist in their office or through a video call.

Virtual therapy is convenient, private, and often easier to fit into busy schedules. With your Cigna health benefits, you can access quality care from home.

How Cigna Virtual Therapy Works

Your Cigna health plan includes coverage for various types of online therapy:

  • Individual therapy sessions with licensed mental health professionals provide one-on-one support for anxiety, depression, and other concerns.
  • Group therapy conducted through secure video platforms connects you with others facing similar challenges.
  • Family therapy where everyone can join from different locations makes scheduling easier for busy families.

Finding a Licensed Therapist Who Takes Cigna

Finding the right licensed therapist who accepts Cigna and offers virtual sessions doesn't have to be difficult. 

We match you with therapists who:

  • Accept your Cigna insurance plan and can verify your coverage before you start.
  • Offer secure online therapy sessions using HIPAA-compliant platforms for your privacy.
  • Have availability for new clients so you don't waste time contacting providers with waitlists.
  • Specialize in your specific concerns and use approaches that work well in virtual formats.

Our free matching service saves you time calling dozens of therapists. Find your therapist match today. 

Benefits of Virtual Therapy with Cigna

Online therapy offers several advantages over in-person care:

  • No travel time or parking hassles that can add stress.
  • Attend sessions from your own space where you feel most comfortable.
  • More appointment times available, including early morning and evening slots.
  • Access to specialists who might not be available in your local area.

Your treatment plan remains just as effective with virtual sessions. Many people find they're more comfortable opening up from home.

What Mental Health Care Does Cigna Cover Online?

Cigna health benefits typically include:

  • Individual counseling for anxiety and depression helps people develop coping strategies and process difficult emotions.
  • Trauma therapy and PTSD treatment provides specialized care for those who have experienced traumatic events.
  • Addiction counseling and support offers guidance for substance use recovery and maintaining sobriety.
  • Psychiatric evaluations and mental health medication management ensure you receive comprehensive mental health care.
  • Crisis intervention services provide immediate support during mental health emergencies.

In short, most of the same mental health conditions covered in-person are covered through virtual therapy. 

Costs for Online Therapy with Cigna

Online therapy costs work the same as regular therapy:

  • In-network therapists require you to pay your standard copay, which usually ranges from $15-60 per session.
  • Out-of-network providers cost more upfront but may offer partial reimbursement through your plan.
  • Deductibles apply equally to virtual and in-person sessions, so your coverage works the same way.

Check your specific health plan details for exact costs. 

Although session costs are usually the same, many people find online therapy more affordable when you factor in saved travel time and costs.

Technology You Need for Virtual Therapy

To have successful therapy sessions online, you'll need:

  • A reliable internet connection to ensure your sessions won't be interrupted by technical difficulties.
  • A computer, tablet, or smartphone with camera to see and interact with your therapist.
  • A private space for sessions to protect your confidentiality and help you focus on the work.

Most licensed therapists use secure, HIPAA-compliant platforms to protect your digital privacy during virtual sessions.

Popular Online Therapy Types Covered by Cigna

Cognitive Behavioral Therapy (CBT) works well online because you can practice skills in your real environment. This approach helps you identify and change negative thought patterns while building practical coping strategies.

Dialectical Behavior Therapy (DBT) groups have moved successfully to virtual formats. These skills-based groups teach emotional regulation and interpersonal effectiveness through online platforms.

Trauma therapy can be effective online when you're in a safe, comfortable space. Many trauma survivors find their own environment helps them feel more secure during difficult sessions.

Family therapy often works better virtually since everyone can participate from their own location. This format can reduce conflict and make it easier for family members to express themselves honestly.

Making the Most of Your Cigna Mental Health Benefits

To get the best value from your insurance plan:

  1. Verify your coverage before starting therapy to understand your exact costs and benefits.
  2. Choose in-network providers for lower costs and simpler billing processes.
  3. Use preventive benefits like mental health screenings that may be covered at 100%.
  4. Consider group therapy for lower copays while still receiving professional mental health support.

Getting Started with Online Therapy

Ready to begin virtual therapy with your Cigna coverage? Here's how:

  • Step 1: Check your health plan benefits online or call Cigna to understand your specific coverage.
  • Step 2: Find a licensed therapist who accepts your insurance and offers virtual sessions. (We can match you with one–for free!)
  • Step 3: Schedule your first therapy session and discuss technology requirements with your provider.
  • Step 4: Set up your technology and private space to ensure successful virtual sessions.

Don't let insurance confusion stop you from getting help. Your Cigna health benefits make quality mental health care accessible through virtual therapy.

How MyWellbeing Helps You Find Cigna Online Therapists

Ready to start online therapy with your Cigna coverage? Take our quick questionnaire to get matched with virtual therapists who accept your insurance.

Your mental health matters. With Cigna's coverage for virtual therapy, getting help is easier than ever. Let us connect you with the right licensed therapist for your treatment plan.

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About the Author

Ryan is former Head of Growth. At MyWellbeing, he helps providers get matched with clients through their unique matchmaking directory. Prior to MyWellbeing, he was the founder of Kontess, an edtech solution for universities, which was acquired in 2021. He has worked with small businesses and startups alike to help them increase revenue and reach more potential customers through the use of sales and marketing at his agency, Rex Marketing & CX.